Your privacy is our top priority at bj11. This policy clearly outlines how your information is collected, how it is used, and how it is kept secure.
Bj11 is a trusted online gaming platform for people in Bangladesh. We believe trust is built through transparency. When you create an account, play games, or use any of our services on bj11, we naturally collect certain personal information. This Privacy Policy explains in detail what we collect, how we use it, where we store it, and how we keep it secure.
This Privacy Policy applies to all bj11 services — including the website, mobile app, live chat, and email communications. If you have any questions after reading this policy, our support team is always ready to help.
By creating an account or using bj11, you agree to this Privacy Policy. If any part is unclear, please contact our support team.
Bj11 only collects information that is necessary for providing services, ensuring security, and fulfilling legal obligations. We do not collect any information beyond that.
During registration and account management, the information you provide includes: full name, date of birth, email address, mobile number, physical address, and payment method details. A copy of your national ID or passport may also be collected for KYC verification.
Some information is collected automatically while you use the platform. This includes: IP address, browser type and version, device information, operating system, activity logs (game history, betting records, transaction details), and session duration.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Information | Account Creation & Contact | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| ID Document Copy | KYC Verification & Fraud Prevention | Yes (on withdrawal) |
| Payment Information | Transaction Processing | Yes |
| IP & Device Information | Security & Fraud Prevention | Automatic |
| Game & Betting History | Service Improvement & Responsible Gaming | Automatic |
Bj11 uses your information only for specific, legitimate purposes. We never use your data in ways that are unnecessary or unjustified.
You can opt out of promotional emails and notifications at any time. However, essential account-related messages cannot be turned off, as they are necessary for your security.
Bj11 never sells your personal information. However, in limited circumstances, certain data may be shared with specific third parties.
Relevant information is shared with payment service providers such as Mobile Pay and Nagad to process your transactions.
Information may be disclosed to relevant authorities when required by law or court order.
Cloud hosting and security service providers process limited data to keep the platform running. They are also bound by confidentiality agreements.
bj11 never shares or sells your data to any third party for marketing or advertising purposes.
Bj11 uses industry-leading technology to ensure the security of your data. Our security framework is built across multiple layers of protection.
All data between your browser and our servers travels through encrypted channels.
OTP verification alongside your password prevents unauthorized access to your account.
Our automated systems detect unusual activity around the clock and take immediate action.
Your data is stored in international-standard data centers with the highest levels of security.
In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.
Bj11 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. See below for the types of cookies we use.
You can disable optional cookies through your browser settings. However, turning off essential cookies may cause some features of the platform to not work as intended.
As a bj11 user, you have full control over your personal data. We follow international data protection standards and respect your rights.
You may request to know what information we hold about you.
You may request corrections to any information that is inaccurate or incomplete.
You can request that your data be deleted under certain circumstances.
You can request that your data be used only for specific purposes.
You may request a copy of your information in a commonly used, readable format.
You may object to the processing of your information in certain circumstances.
To exercise any of these rights, email us at support@bj11.click. We will respond within 30 days.
Bj11 does not retain your data indefinitely. A specific retention period is defined for each category of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Core Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Law |
| Support Contact | 3 years | Service Improvement |
| Session Logs | 1 year | Security Analysis |
| Marketing Preferences | Until Consent Is Withdrawn | Based on your preferences |
Bj11 strictly does not provide services to anyone under the age of 18. Age is verified at registration, and accounts are suspended in any suspicious case. We do not collect personal information from minors. If a child has accidentally created an account, contact us immediately at support@bj11.click — we will delete all associated data right away.
A note for parents: please enable parental controls on your devices to prevent minors from accessing online gaming sites.
Bj11 may update this Privacy Policy from time to time. For significant changes, you will be notified by email or on the platform at least 14 days in advance. The "Last Updated" date at the top of the page always reflects the most recent version. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Keep email notifications enabled on your account to stay informed of any changes to our Privacy Policy.
Reach out to us for any privacy-related questions, requests, or concerns. Our data protection team is always here to help.
Support@bj11.click
Response Within 48 Hours
24/7 Bangla Support
Instant Support
When submitting a data rights request, please use your registered email address and clearly state the type of request so we can resolve it as quickly as possible.
We don't just talk about privacy — we practice it. Here are our six core commitments.
Every transaction and piece of personal information is protected with bank-grade 256-bit SSL encryption — no one can intercept your data in transit.
In addition to your password, login is verified via mobile OTP — keeping your account secure from unauthorized access.
Bj11 never sells your name, phone number, or any personal information to advertisers or third parties — this is a policy we do not compromise on.
We only collect what is genuinely necessary to provide our services and meet legal requirements — nothing more.
Our systems are regularly tested by independent experts to identify and address any vulnerabilities in a timely manner.
View, correct, delete, or download your data — all on your own terms. No hassle.
Bj11's privacy policy ensures the highest level of protection for your information. Join a trusted platform and enjoy gaming with confidence.
18+ | SSL Secured | Your data belongs to you